As a pro-consumer advocate I do a lot of research. For a good while I have seen TV advertising and listened to radio advertising promotion DoubleMySpeed and MyCleanPC Ad nauseam. So I decided to do a bit of research. The most recent commercial is the MyCleanPC TV ads, so I began looking at who owns it.
My initial WHOIS query brought up a Domains By Proxy registration as shown below.
Of course private registrations are easily found out by doing a couple of simple IP and DNS look ups. The domain MyCleanPC.com resolves to a IP address of: 188.8.131.52.
That IP is owned by CyberDefender Corporation, which also owns DoubleMySpeed.com and other similar domains.
I am 100% skeptical of any advertisement that claims to be able to fix a computer online, and from the consumer complaints I have read online, in the case of DoubleMySpeed and MyCleanPC, it appears that my misgivings were completely warranted. Check out the DoubleMySpeed complaints, MyCleanPC complaints and the CyberDefender Corporation complaints.
It seems now CyberDefender is trying to hide who owns the domains they operate, however IP address/DNS lookups don’t lie.
What amazes me the most is that with the huge number of complaints, that the Federal Trade Commission hasn’t investigated CyberDefender corporation.
Any consumer that has been taken in with their bait and switch tactics should file a FTC complaint, and hopefully the Federal Trade Commission will one day take CyberDefender Corporation to task for harming consumers.
Like I said, same old scam, same old company.
UPDATE April 3, 2010 – To clarify. [NOTE: I Videotaped both processes outlined below]. I setup a computer and installed Windows 7 and used Windows Update to patch the machine. I installed basic software like anti virus software and the like. Mind you this computer had only been running a new operating system for about 24 hours. I then proceed to go to MyCleanPC and installed their CyberDefender (same software on both MyCleanPC and DoubleMySpeed). The scan proceed and finished. The scan claimed that nearly 1,000 errors were found on this freshly setup machine. I click the “fix” button on the scanner software and it took me to a website where I could purchase (i.e. activate) the software. The page had other software as well pre-checked for purchase to the tune of $89.00 and change. Since I wasn’t going to buy the software I tried to close the page that the scanner sent me to, the page threw a pop-up window that wouldn’t let me close the window, the pop-up had only an “Okay” button to click (to talk to a sale rep). I was pretty much trapped and my only alternative was to click “OK” and listen to a high pressure sales pitch. Well, not quite, I opened the Windows Task Manager and killed the web browser process, which of course killed the page I couldn’t escape from.
I then proceed to installed the MyCleanPC software on a fully patched Windows XP machine that I rarely used just to see what happen. Other than installing software I use nothing else had been installed and no software had been uninstalled on the machine. It does have anti virus software on it. The CyberDefender software found over “3,000” errors on a machine that runs perfectly fine, never had software uninstalled and rarely was on the Internet. When I clicked the “Fix / Activate” button in the CyberDefender software I was again presented with the up-sell page with $89.00+ check out page, when I tried to close the Window the web page attempted to trap me again. I killed the process in task manager to escape.
When uninstalling the MyCleanPC / DoubleMySpeed software, I was again presented with a confusing uninstaller that tried it’s best to keep me from uninstalling. After Uninstalling I had to go trough both computers registries to clean up the “CyberDefender” left-overs in the registry.
I video-taped the entire process on both machines including the uninstall weirdness.
The MyCLeanPC and DoubleMySpeed TV commercials (I videotaped them as well for future reference) claims that the CyberDefender software also cleans email viruses and other nasties. It appeared to me when running both scans on both computers that the software only scanned the registry and nothing else at all. Seems a bit deceptive to me to make claims that the software doesn’t actually do.
The entire process from start to finish smells of scam to me and I stand by my opinion that it is a scam.